Here are the answers to some frequently asked questions:
Q: Are you friendly if things go wrong?
A:
Yes, very. Things don't go wrong very often, but on the odd occasion
that they do, we do evertything we can to make sure they are put right
as quickly as possible, even if they're not of our making. We want to
keep our customers happy at all times.
Q: Do you provide after-sales service?
A:
Yes. If you need to contact us we will always respond quickly. You
can call us on 01276 20992 between 9am and 5pm Monday to Friday or by
email on info@brotherprintersupplies.co.uk at any time.
Q: Do you discount for bulk orders?
A: Yes. If you are considering a bulk order, please call us on 01276
20992 and we will be more than happy to quote you a bulk discount
price, which will depend on the quantity being ordered. Many
corporate clients re-order with us regularly.
Q: How much do you charge for shipping?
A: All of our postage charges can be viewed on our Shipping page.
Q: Do you deliver to Europe?
A: Yes. The price varies depending on location. All of our postage charges can be viewed on our Shipping page.
Q: How long will it take to receive my order
A: We try to dispatch orders within 24 hours and delivery is normally a
further 24 hours, depending on the destination. Occasionally orders
will take longer and consequently, if you have a delivery deadline that
must be met it is advisable to contact us before you place your order.
Q: How do I pay for my order
A: Payment is made online via our dedicated secure payment system
which you access via the "checkout" page on this website. We accect
PayPal and all
major credit cards (except American Express) and Switch/Maestro. We
dispatch orders once payment has been received and don't offer credit
accounts.
Q: How secure are my payment details?
A: Your personal security is very important to us. We use the same
technology used by major banks, government institutions and credit card
companies. When making a payment on our website, any information
sent to us is protected by 128 Bit SSL encryption keys and information
is sent via 128bit SSL certificates.
Q: Can I return a product to you?
A: Yes, our returns policy can be viewed on our Returns & Refunds page.
Q: What happens if the Item I've ordered is out of stock?
A: We are continuingly updating our stock levels, so it is unlikely
that you will be able to order a product that is out of stock. However,
from time to time this can happen, in which case we will quickly
contact you with the
expected delivery date, offer you an alternative or a refund.
Q: What happens if my products are damaged in transit?
A: All goods are checked before despatch, but In the very unlikely
event of any items in your order being damaged, please notify us within
48 hours of signing for the goods, giving details of the damaged items.
We will then arrange for replacement goods to be dispatched and the
damaged goods to be collected free of charge.
Q: What name will appear on my payment account for this transaction?
A: You will see "MIGHTYFINE WEBSITES " on your payment account.
Q: Do you produce a catalogue?
A: No. Our product ranges change frequently with new items being added all the time. Everything we sell is available to
view and buy online. 
